Welcome to the Wowschoolshirts Help Center. We’ve compiled a list of the most common questions to help you have a smooth shopping experience. If you can’t find what you’re looking for, feel free to contact us at [email protected].

1. GENERAL QUESTIONS

How do I place an order?

Simply browse our collection, select your size and color, and click "Add to Cart." Follow the checkout prompts to provide your shipping details and complete your payment.

What kind of products do you sell?

We specialize in contemporary women’s fashion and apparel, including shirts, hoodies, and lifestyle clothing designed for the modern woman.

Do you have a physical store I can visit?

Currently, we operate exclusively online to keep our collections fresh and prices competitive. Our headquarters is located in Dallas, Texas, where we manage design and customer operations.

2. PAYMENT QUESTIONS

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. We also support Apple Pay and Google Pay for faster checkout.

Is my payment information secure?

Yes, 100%. Our website uses SSL encryption and we process all payments through PCI-compliant gateways (Stripe, Airwallex, and PayPal). We never store your card details on our servers.

When will I be charged?

Your account will be charged immediately after your order is successfully confirmed.

3. SHIPPING QUESTIONS

How much does shipping cost?

We offer a simple Flat Rate Shipping of $6.99 for all orders within the United States.

How long will it take to receive my order?

Since our items are custom-made (Print-on-Demand), the total delivery time is:

• Processing/Handling: 2 – 4 Business Days.
• Transit/Shipping: 5 – 8 Business Days.
• Total Estimated Time: 7 – 12 Business Days.

How can I track my package?

Once your order ships, we will email you a tracking number and a link to the carrier’s website (USPS, UPS, or FedEx).

4. ORDER MANAGEMENT

Can I change or cancel my order?

You have a 12-hour window from the time of purchase to request any changes or cancellations. After 12 hours, your order enters the production phase and cannot be modified.

I entered the wrong shipping address. What should I do?

Contact us at [email protected] within 12 hours. If the order has already shipped, we are unable to change the destination.

What if I receive a defective or wrong item?

We apologize for the inconvenience! Please email us photos of the issue within 48 hours of delivery, and we will send a free replacement immediately.

5. RETURNS & REFUNDS

What is your return policy?

We offer a 30-day return window for unused items in original packaging. Please see our [Return & Refund Policy] for full details.

Are there any restocking fees?

No. We charge $0.00 restocking fees.

How long does it take to get my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

6. PRODUCT INFORMATION

How do I know which size to choose?

We provide a detailed Size Guide on every product page. We recommend measuring a shirt you already own that fits well and comparing it to our chart.

What materials are your clothes made of?

Most of our shirts are made from premium, soft-spun cotton or high-quality polyester blends to ensure comfort and durability. Specific material details are listed in each product description.

7. CUSTOMER SUPPORT

How can I contact you?

What are your business hours?

Our support team is available Monday – Friday, 8:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 business hours.